Before working with us, kindly make yourself familiar with our company policy.

Cool Embroidery Designs is a division of SGI International (Pvt) Ltd. We provide custom embroidery digitizing and vector conversion services subject to the following terms and conditions. If you completely agree to the below mentioned terms, you are welcome to use our services.

Privacy Policy:

Welcome to Cool Embroidery Designs. We appreciate you choosing our services for Digitizing and Vectorization.

Here we will explain you our Privacy Policy. You will be clearly informed about how and why we collect your information. The policy will also explain to you how we collect your data and the specific purposes for which it is being employed. We respect and value the privacy of our customers and hereby claim that under no circumstances your data will be sold, shared or exposed to any third party.

How we collect information

The only information and data we have is being provided by the customers voluntarily. We receive this information when client places an order, fills out the contact us form, do a live chat session with us or email us.

How we use the client’s information

Your information will only be used to process your order or reply to your query. We do not use this information for any other purpose.

The customer’s right to privacy

You could always request us to delete your data from our system. You could always inquire about the information we keep in our system. Furthermore, you could also let us know if you don’t want to be contacted for any marketing purpose.

How we keep your data safe

We take our customer’s privacy seriously and we have strict system in place to keep your data safe. Our database server is safe and our website will never ask for any passwords from you.

Policy amendments

We keep making changes in our policy according to the changes in the business situation. However, we keep updating the changes on our website. We reserve the right to make changes in our Privacy Policy. Please keep checking our Privacy Policy section to stay updated.

Refund Policy:

The products we sell i.e custom embroidery digitizing and vector conversions are of electronic format based. If you are not satisfied by the end result, we will provide edits that are requested within 30 days of job completion. Editing is usually free of charge unless it differs from the original request. However even after several edits and revisions, you are not satisfied by our job, we will offer a refund or credit the amount in your account.

Customer Service

Customer support is available from Monday to Saturday 6am to 4pm PST